We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately.
You can submit a written complaint by addressing your concerns to the Practice Manager at the surgery or by emailing: hnyicb-ny.lambertmc@nhs.net for the attention of The Practice Manager
If you require any support with submitting a complaint please contact:
Cloverleaf Advocacy
Independent Health Complaints Advocacy Service
5th Floor
Empire House
Wakefield Old Road
Dewsbury
West Yorkshire
WF12 8DJ
Web address: www.cloverleaf-advocacy.co.uk
By email: NHScomplaints@cloverleaf-advocacy.co.uk
Cloverleaf is an Independent Health Complaints Advocate is specially trained to help people through the NHS complaints process. It’s a statutory service which means that anyone making a complaint about the NHS has a right to advocacy support. People can have help from an advocate at any point in the complaints process.
What does an Independent Health Complaints Advocate do?
Help the person understand the complaints process
- Support the person to make a complaint in writing
- Keep in touch with the person about progress with their complaint
- Attend complaints meetings with the person
- Help the person understand the outcome of their complaint
- Help people take their complaint to the Ombudsman if they are not happy with the result