Lambert Medical Centre


We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately.

You can submit a written complaint by addressing your concerns to the Practice Manager at the surgery or by emailing:  [email protected]  for the attention of The Practice Manager

If you require any support with submitting a complaint please contact:

Cloverleaf Advocacy

Independent Health Complaints Advocacy Service

5th Floor

Empire House

Wakefield Old Road


West Yorkshire

WF12 8DJ

Web address:

By email: [email protected]

Cloverleaf is an Independent Health Complaints Advocate is specially trained to help people through the NHS complaints process. It’s a statutory service which means that anyone making a complaint about the NHS has a right to advocacy support. People can have help from an advocate at any point in the complaints process.

  • What does an Independent Health Complaints Advocate do?

    Help the person understand the complaints process

    • Support the person to make a complaint in writing
    • Keep in touch with the person about progress with their complaint
    • Attend complaints meetings with the person
    • Help the person understand the outcome of their complaint
    • Help people take their complaint to the Ombudsman if they are not happy with the result

Date published: 22nd January, 2024
Date last updated: 22nd January, 2024