We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
If you require any support with a complaint please contact North Yorkshire NHS Complaints Advocacy Service, Tower Court, Oakdale Road, Clifton Moor, York. YO30 4XL. Tel No. 0300 012 4212.
Web address: www.helpwithnhscomplaintsnorthyorks.org
By email: [email protected]
Please remember that HRW CCG has its own Patient Relations service, which can be contacted at Health House, Grange Park Lane, Willerby, East Yorkshire, HU10 6DT, 0800 068 8000 or [email protected]