We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
If you require any support with a complaint please contact
Independent Health Complaints Advocacy Service
Wakefield Old Road
Web address: www.cloverleaf-advocacy.co.uk
By email: [email protected]
The Independent Health Complaints Advocacy Service is a free, independent and professional advocacy service for all North Yorkshire residents who want to make a complaint about healthcare commissioned or provided by the NHS in England. The Independent Health Complaints Advocacy service is a statutory service and is funded and commissioned by North Yorkshire County Council.
Some of the issues an advocate can support people with includes:
- Discuss complaints/issues/concerns in detail. Advocates will not say if a complaint is valid or not, they will make people aware of what they can and cannot achieve through the complaints process.
- Discuss the outcomes achievable through making an NHS Complaint such as apology, explanation, service improvement or change in procedure
- Draft a complaint letter with individuals from the information provided.
- Attend local resolution meetings. An advocate can explain what will happen at these meetings and can attend with people if they would like them to.