Lambert Medical Centre

01845 523157

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the Practice Manager who will deal with your concerns appropriately.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

If you require any support with a complaint please contact

Cloverleaf Advocacy

Independent Health Complaints Advocacy Service

5th Floor

Empire House

Wakefield Old Road

Dewsbury

West Yorkshire

WF12 8DJ

Web address: www.cloverleaf-advocacy.co.uk

By email: [email protected]

The Independent Health Complaints Advocacy Service is a free, independent and professional advocacy service for all North Yorkshire residents who want to make a complaint about healthcare commissioned or provided by the NHS in England. The Independent Health Complaints Advocacy service is a statutory service and is funded and commissioned by North Yorkshire County Council.

Some of the issues an advocate can support people with includes:

  • Discuss complaints/issues/concerns in detail.  Advocates will not say if a complaint is valid or not, they will make people aware of what they can and cannot achieve through the complaints process.
  • Discuss the outcomes achievable through making an NHS Complaint such as apology, explanation, service improvement or change in procedure
  • Draft a complaint letter with individuals from the information provided.
  • Attend local resolution meetings. An advocate can explain what will happen at these meetings and can attend with people if they would like them to.