Useful information for your visit at South Tees Hospitals
If you have been referred to the hospital by the GP for further investigation, please read the leaflet for more information regarding what to expect.
Click here to see what the hospital would expect you to take to your appointments.
Eligibility for ambulance transport
If you have a medical condition that genuinely prevents you from using public transport or your own transport, you may be eligible for patient transport.
Patients should call the Advanced Booking Service on 0300 330 2000
All other patients living outside Teesside and North Yorkshire should discuss their transport needs with their own GP practice.
Bookings for transport are required 2 working days prior to travel.
Volunteer Driver Service
Thirsk Carers operate a volunteer driver service to help take patients to appointments. They are very flexible with times and will often wait for you whilst you are in your appointment. They charge a much lower amount than taxis. Please call 01845 574707 between 9am and 2pm to discuss.
Changing, cancelling or queries relating to your hospital appointment
Should you need to change or cancel your appointment, it is very important that you contact the office telephone number detailed in your appointment letter to obtain another appointment arrangement. Please give the hospital as much notice as possible for any changes as this helps to prevent valuable appointment slots that can be offered to other patients being wasted.
Alternatively, you can contact South Tees Hospitals – varies numbers can be found on their website. You can also submit an electronic form to change or cancel your appointment via the website here. Once your e-mail is received into the Trust, this will be passed to the appropriate appointment office who will deal with your appointment request.
Copies of your clinic letters
If you would like to receive a copy of your clinic letter following your attendance at the outpatient clinic, then please ensure you request this from the member of the medical team who sees you on the day. They will make the necessary arrangements to provide a copy to you.
You can also view all hospital letters if you have full access to your medical record online via the NHS App. If you do not have access to this, or would like to, please contact a member of the team at the surgery who will be able to set this up for you.
