You can book in person at reception, by telephone or by using the online booking service. You can express a preference for a male or female doctor or a particular doctor. You may be seen earlier if you are willing to see any doctor.
What kind of appointment do I need?
We have appointments to book in advance for all GP’s, Nurse Practitioners, Nurses and Health Care Assistants. If you need an urgent appointment and there are no appointments available on that day, you will be offered a phone call with a Doctor. The Doctor may be able to help over the phone, issue a prescription for collection, direct you to an appropriate service or ask you to come into surgery for a face to face appointment.
The Doctors can also deal with many issues over the phone. Phone appointments are booked for a specific day and the Doctor will call you between 12.00 and 1.00pm that day.
Our Nurse Practitioners are qualified nurse’s who have undertaken advanced additional training and are able to assess, diagnose, treat and refer patients with a wide range of minor illnesses and injuries such as childhood illnesses, coughs, sore throats and earache, Diarrhoea & Vomiting, urine infections, trips, falls and wounds. They can also prescribe medication.
GPs are not able to treat dental problems and patients contacting the surgery with dental problems will be advised to see a dentist
Most appointments are for 10 minutes with either a doctor or a nurse. This allows for one problem to be discussed. Double appointments are available if you have more than one problem to discuss; please ask the receptionist when booking.
Why does the receptionist need to ask what my appointment is regarding?
The reception staff are members of the practice team and they are bound by the same rules of confidentiality as the clinican staff. The Receptionists ask about the reason for your appointment to ensure you receive the most appropriate medical care from the most appropriate person within the appropriate timeframe.
Dr Hiles consults 2 and a half days per week
Dr Bellas consults 2 and a half days per week
Dr Tyrer consults 3 days per week
Dr Smith consults 2 and a half days per week
Dr Raeburn consults 3 days a week
Cancelling your surgery appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
During December 2018 we had the equivalent of 145 ten minute appointments which were lost due to non-attendance.
This obviously impacts on the number of appointments we have available. If you are unable to attend for your appointment, please contact the surgery and let us know, or if you use our on-line services please log in and cancel your appointment – we can then let someone else have that appointment. If all our patients did this – just think how many more appointments we would have to offer.
Every week more than 1200 outpatient appointments are missed at South Tees Hospitals NHS Foundation Trust because patients fail to turn up.
Last year 65,786 appointments were missed that could have been offered to other patients – each one costing the trust an average of £150.
You can cancel your appointment by going to southtees.nhs.uk/patients-visitors/change-appointment
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:30.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.